frequently asked questions

True Digitizing is a professional service provider specializing in embroidery digitizing, vector art, logo designing, and photo digitizing. We cater to businesses, individuals, and industries requiring high-quality, machine-compatible designs for embroidery and print purposes.

We complete embroidery digitizing orders within 2 to 3 hours, ensuring fast turnaround without compromising quality.

We support all major file formats, including DST, PES, EXP, JEF, and many more, to ensure compatibility with various embroidery machines.

Yes, we provide rush services to meet your deadlines, ensuring that urgent orders are prioritized and delivered promptly.

No, we do not have any minimum order requirement.

We accept secure payments via PayPal and Stripe, making the process convenient and safe for all our customers.

To track the progress of your order, visit your Order Now page, and Search Now section for real-time updates.

Yes, we can convert any design or logo into a high-quality embroidery file, ensuring it is ready for use on your embroidery machine.

Our digitized files are compatible with all types of embroidery machines, including Brother, Janome, Tajima, Bernina, and many more.

Yes, we specialize in 3D puff embroidery digitizing, perfect for designs that require a raised, textured look.

Yes, we digitize designs for a variety of items, including hats, shirts, jackets, and other garments or accessories.

Yes, we provide samples to ensure the design meets your expectations before finalizing it.

Yes, we convert low-resolution logos into high-quality vector files suitable for printing and scaling without losing quality.

We provide vector art files in AI, EPS, SVG, PNG, JPG, and PDF formats, ensuring compatibility with your preferred software and printing requirements.

Yes, our vector art is optimized for printing on different products, including banners, t-shirts, bags, and more.

Yes, we design custom logos from scratch, tailored to reflect your brand’s identity and values.

We offer unlimited revisions to ensure you are completely satisfied with your logo design.

Yes, we provide the final logo in multiple file formats, AI, EPS, SVG, PNG, JPG, and PDF, to meet all your needs.

Yes, we create logos that are optimized for embroidery, ensuring they are digitized for perfect stitching.

Yes, we digitize old or damaged photos, restoring them to high-quality digital files that preserve your memories.

The turnaround time for photo digitizing is 2 to 3 hours, depending on the project's complexity.

We offer refunds in the form of wallet credits and provide unlimited revisions to ensure you are fully satisfied with our services.

You can reach our live customer support team for any assistance. We’re here to resolve your queries and ensure a smooth experience.